Questions?

How do I track my order? Any time on the Track page with your order number (NN-XXXXXXXX) — no account needed. You also get a tracking link by email.

Do you offer free shipping? Free shipping nationwide. Whatever applies, you see it at checkout before you pay.

Can I cancel or change my order? Yes — as long as it hasn't been packed, you can change the address or size, or cancel for a full refund. Once the courier has it, it can't be recalled.

What if something is wrong with my order? A wrong, faulty or transit-damaged item is ours to fix — tell us within 7 days of receiving it and we'll replace it or refund you, shipping included. Handmade items vary slightly in pattern and size; that's the nature of the craft, not a fault.

How do I start a return? Message us with your order number and photos, and we'll take care of it directly. Full details on the returns page.

How do I choose the right size? Each product page has a size chart and a pet-size finder — measure your pet nose-to-tail and match the chart. Unsure? Message us and we'll help.

What are the beds made of, and can I wash them? Materials are listed on each product page. Covers are removable and machine-washable on a gentle cold cycle; air-dry to keep their shape.

How can I pay? bank transfer (upload your slip and we confirm it) · credit/debit card, entered securely on the page. Pick your method at checkout.

Is paying on your site safe? Yes. Card payments are processed by Stripe — your card number never reaches us. Prices are always confirmed on our server before an order is placed.