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Answers to common questions. Still stuck? Reach us via chat or contact.
Last updated 6 August 2026
- The short answers to what people ask most.
- Not here? Try the FAQ or message us.
01Orders & shipping
How do I track my order? Use the Track page and enter your order number (NN-XXXXXXXX) — no account needed.
When is shipping free? Free shipping nationwide. Whatever applies is shown at checkout.
Can I cancel my order? Yes, while it hasn't been packed. Open your order from the link in your confirmation email — the cancel button is there. That link is what proves the order is yours.
02Products & sizing
How do I pick the right size? Each product page has a size finder — enter your pet's weight for a recommendation, or check the size chart.
How do I care for the bed? Most covers are removable and machine-washable on a gentle cycle. See the product page for specifics.
03Payment & wholesale
What payment methods are accepted? bank transfer (upload your slip and we confirm it) · credit/debit card, entered securely on the page.