Returns
Easy returns
Last updated 6 August 2026
- Before it's packed: change or cancel freely, full refund.
- Wrong, faulty or damaged in transit: ours to fix — tell us within 7 days.
- Handmade variance in pattern and a millimetre or two of size is the craft, not a fault.
01How a return works
1. Message us with your order number and photos of the problem. 2. We'll look at it together and agree the fix. 3. We arrange the way back with you and, once it's checked, replace the item or refund you — shipping included when the problem is ours.
02What we take back
- Wrong item, faulty, or damaged in transit — tell us within 7 days of receiving it. Replacement or full refund, shipping included.
- Changed your mind before it ships? As long as it hasn't been packed you can change or cancel for a full refund.
- If the box arrives visibly damaged, photograph it before opening and tell us the same day.
03What isn't a fault
Each bed is sewn by hand, so the fabric pattern and a millimetre or two of size vary from piece to piece — that's the nature of the craft. Used or washed items can't come back for a change of mind.
04The fine print
The full when-and-how lives in the terms of service — the returns section there is the one that counts.