Getting started
How to use the site
New here? This is everything you need — from finding the right bed to paying, tracking and returns. It only takes a few taps.
Last updated 6 August 2026
- No account needed — order and track everything with your order number.
- Pick, pay, track: nine short steps from finding a bed to reviewing it.
- Shipping: Free shipping nationwide.
011 · Find a product
Open the shop and browse. Filter by pet, category, fabric, colour or size — or use search — to narrow things down fast.
022 · Pick your options
On a product page choose the fabric, colour and size. Use the size finder or the size chart to get the right fit for your pet.
033 · Pre-order if it's out of stock
Made-to-order or temporarily sold-out items show a “Pre-order” button with the estimated wait. It checks out exactly like a normal order.
044 · Review your cart
Open the cart to change quantities or remove items. Here you can also add a discount code or apply a gift card.
055 · Enter your delivery address
At checkout fill in your name, phone and address. Shipping is worked out for you — free shipping nationwide.
066 · Choose how to pay
bank transfer (upload your slip and we confirm it) · credit/debit card, entered securely on the page. You always see the final total before you confirm.
077 · Confirm — you'll get an order number
After paying you get an order number (NN-XXXXXXXX) and a confirmation email with your items and a tracking link. No sign-up needed.
088 · Track your parcel
Enter your order number on the Track page anytime — no login — to see the status from packing to delivered.
099 · Leave a review
Once your pet has settled in, share a photo and review from the product page. It helps other pet parents choose the right bed.
10Ways to pay
**Bank transfer**
transfer, then upload your slip — we verify it and confirm your order.
**Card**
entered securely on the page. Foreign cards see a small fee and the new total before anything is charged.
11Delivery & shipping fees
Shipping is worked out automatically from your address. Free shipping nationwide. Once your parcel ships you get a tracking number to follow it to your door.
12Order statuses
Pending
waiting for payment to be confirmed
Paid
we have your money
Packing
being prepared
Shipped
on the way, tracking added
Delivered
arrived
You can see these on the Track page, and we email you whenever the status changes.
13Gift cards
Gift cards work like store credit — enter the code at checkout and the balance comes off your total.
14Privacy
No account needed — you order and track with your order number. Payments are processed securely and your details are kept private. Details in the privacy policy.
Still stuck? We’re happy to help.